At Your Service

Bought too much to carry? Leave your shopping with the Customer Lounge & Services in ILLUM UNDERGROUND, and we’ll have it delivered straight to your home. Copenhagen residents can even count it as our treat.

Shopping for others can be stressful, but our personal shoppers are on-hand to assist with their expertise. Ask for their help, or simply hand over your list and come back once the gifts are wrapped and ready.

Shop our fabulous selection of gifts from the comfort of your own home. With ILLUM On Demand, it’s never been so easy. Snap a photo of the desired item and have it delivered straight to your doorstep. 

It’s easy to forget yourself in the stress of December. So why not treat yourself or a loved one to some self-care? At ILLUM Beauty Hall, we offer luxurious mini facials from brands such as Sisley and Dermalogica, as well as complementary makeup services to ensure you look your best for the holiday season.

What do you give the person who has everything? Buy an ILLUM gift card in-store or online and allow them to choose from our extensive selection themselves.

We want our clothes to fit perfectly – which is why a complementary tailoring service is always included for items bought at ILLUM. Bring your purchase to the sales floor for measurements and our professional tailor will alter it to your needs.

Guarantee your gifts are delivered to loved ones at our post office located at the Customer Lounge & Services in ILLUM UNDERGROUND. Send packages, collect orders, and shop a selection of beautiful Christmas wrapping papers and cards.