Opening Hours:
  • Monday 10.00 - 20.00
  • Tuesday 10.00 - 20.00
  • Wednesday 10.00 - 20.00
  • Thursday 10.00 - 20.00
  • Friday 10.00 - 20.00
  • Saturday 10.00 - 20.00
  • Sunday 10.00 - 20.00
View Opening Hours
  • Monday 10.00 - 20.00
  • Tuesday 10.00 - 20.00
  • Wednesday 10.00 - 20.00
  • Thursday 10.00 - 20.00
  • Friday 10.00 - 20.00
  • Saturday 10.00 - 20.00
  • Sunday 10.00 - 20.00
With the government’s acceptance, we are now reopening the doors to our shopping destination in the heart of Copenhagen – with all necessary precautions in place. 

After almost eight weeks of closure, we are now ready to welcome you back to Copenhagen’s ultimate shopping paradise. Every floor is restocked with this season’s best fashion, design and beauty from leading Danish and international brands, and our sales advisors are ready to guide you in your unique needs. Our customers are at the core of everything we do at ILLUM, and we are therefore doing our best so you can shop safely. Here you can see the precautions we have put in place to make sure your shopping experience at ILLUM is as safe as possible. 

  • ILLUM opens with reduced opening hours 11-19 all days of the week. 
  • To limit the fear of infection, we are opening at a limited capacity. ILLUM will allow a maximum of 2.080 in the store at a time. The number of visitors will be measured digitally at each entrance to make sure the number doesn’t exceed the maximum allowed.
  • There is a maximum of one person or family per elevator, and we recommend using the escalators when possible.  
  • Cash payment is no longer accepted. If other payment isn’t possible, please take any cash to the Customer & Services Lounge in ILLUM UNDERGROUND. 
  • During beauty treatments and interactions longer than ten minutes our staff is required to wear a face visor. 
  • All beauty testers will be sealed off. If you wish you try a product, please ask staff at the Beauty Hall. 
  • We accept returns, and all returned goods will be placed in isolation for 72 hours before being placed back at the shop floor. Please notice your right to return has been extended with the number of days we have been closed.  
  • Restaurants and cafés including Skagen Fiskerestaurant, Rossopomodoro, Palæo, Original Coffee, Joe & the Juice, The Bagel Co. and Holms Bager will reopen Monday May 18th. 
    • The restaurants and cafés at ILLUM reopen for sit-in guests. Although not for parties exceeding the assembly ban of more than ten people. 
    • Guests eating together will be able to sit as normal, while there will be at least a distance of one meter to the next party. 
    • It is recommend that parties only consist of people who are in close contact already. 
  • The Baby Lounge on the 3rd floor will remain closed for now. 
     

We look forward to welcoming you back. Here are some of the things you can look forward to experiencing. 

Editorial staff

Photographers: Gio Staiano / Andreas Pless