Get ILLUM’s exclusive selection straight to your own living room by chatting directly with your own personal shopper – the ultimate shopping experience. Have you spotted something you simply must have? Send our excellent staff a picture of the item and have your order delivered fast and efficient – straight to your preferred address.

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SPOT

Snap a photo of the item you want and send it to us.

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CHAT

Get in touch with a personal shopper about your wishes.

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SHOP

Purchase the item and have it delivered – when and where.

How to Get in Touch

You order the items you wish to purchase by sending us a photo, including a description, via WhatsApp or Facebook Messenger. If you wish to use WhatsApp, you need to add our On Demand number +45 28 93 63 19 to your contacts, in order to text us. If you wish to use Facebook Messenger you need to write to our ILLUM On Demand messenger via m.me/ILLUMOD.

After you have texted us, you will be directly connected to one of our skilled staff members, who will guide you regarding payment and delivery. If the item you are looking for is in stock, you only need to confirm your purchase and double check that the information corresponds with your wishes, then complete payment through the chat. As soon as we have received your payment, you will get a purchase confirmation e-mail and information about delivery.

Payment

Shopping with ILLUM On Demand is fast, safe and easy. You have the option to pay with a credit card or MobilePay.

Before you complete a purchase, you will always receive a complete overview of the final price and the delivery cost. Unless it is stated otherwise on the payment site, no other costs are charged.

Read more about payment here.

Delivery

If you place your order before 14.00h, we will process it the same day. You will always receive your order within 1-3 business days. An additional delivery time can be expected on items we do not have in stock.

For ILLUM Gold Key members, delivery is always free of charge. If you are not a member, the delivery cost for items sent via carrier is 50 DKK. If you purchase for 1000 DKK, or more – delivery is free.

Read more about delivery here.

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