Get ILLUM’s exclusive selection straight to your own living room by chatting directly with your own personal shopper – the ultimate shopping experience. Have you spotted something you simply must have? Send our excellent staff a picture of the item and have your order delivered fast and efficient – straight to your preferred address.
How to get in touch
You order the items you wish to purchase by sending us a photo, including a description, via WhatsApp or Facebook Messenger. If you wish to use WhatsApp, you need to add our On Demand number +45 28 93 63 19 to your contacts, in order to text us. If you wish to use Facebook Messenger you need to write to our ILLUM On Demand messenger via m.me/ILLUMOD.
After you have texted us, you will be directly connected to one of our skilled staff members, who will guide you regarding payment and delivery. If the item you are looking for is in stock, you only need to confirm your purchase and double check that the information corresponds with your wishes, then complete payment through the chat. As soon as we have received your payment, you will get a purchase confirmation e-mail and information about delivery.
Shopping with ILLUM On Demand is fast, safe and easy. You have the option to pay with a credit card or MobilePay.
Before you complete a purchase, you will always receive a complete overview of the final price and the delivery cost. Unless it is stated otherwise on the payment site, no other costs are charged.
Read more about payment here.